Business Consulting Services
Delivering exceptional customer and colleague journeys
About
Ian Webber-Rostron
An autonomous, decisive and empowering leader who has delivered impactful transformations for large businesses in customer service strategies, customer experience technology and contact centre operations. Specialising in customer journey design, customer analytics and automation, UK, homeworking and overseas operations and supplier management. Proven capability of dealing, delivering and influencing at board level
Outcome based customer experience strategies driven by the vision and values of your business, brought to life using real customer and colleague feedback with tangible metrics to define success
Operating models created and implemented which deliver the best blend of innovation, governance and results for small, medium or large businesses, using a mixture of in house, outsourced, on shore and off shore operations
Customer and colleague feedback analysed and translated into actions and activity which deliver improvements to business models improving experiences and loyalty
Worked With
